| Job Title | Manager - BPO |
|---|---|
| Category | BPO |
| Location | Noida |
| Company | Cognizant |
| Description | Job description POSITIONSDMREPORTING STRUCTUREReporting to General Manager / DGMEXPECTED QUALIFICATION DETAILSGraduate / PostgraduateExperience in working for leading international BPO mandatory. Transitions experience mustProject Management Certification preferredEXPECTED OVERALL YEARS OF EXPERIENCE12 yearsMust have transitioned 100 FTE from clientVISAUS B1 Visa - . Transition:Transition Management - Deliver all Transition Projects and Programs in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology.Act as the central liaison for all transition activities. Manage day to day Transition project communication and produce relevant reports accurately and in a timely manner at the agreed frequency.To take full responsibility for the management of the wider transition team involving additional project management resources, internal resources - Technology - Network team, connectivity, contact center set up team (voice) Hiring team, training, PEX and transformation, Work force management, risk and info sec teams, 3rd party suppliers, account team members and client stakeholders.Produce detailed project plans to manage interdependencies Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues.Monitor the program / project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented - Risk managementValidating scope of work and ensuring right support is provided to all transition related activities and knowledge transfer. Operationalize relevant contract SLAs and obligations. Performance reporting during ramp, understanding on Quality approach, validation of Effort vs FTE required.Budgeting - Reporting of bid vs did on costingExperience in driving process improvement and or enabling tools deploymentExcellent communication skillsFlexible to work and support global projects PMP or project management experience is added advantagePreferable prior domain experience Insurance domain.. |
| Salary | As per organization norms |
| Last Date | 2026-02-13 00:00:00 |
| Apply Link | Click Here |
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