| Job Title | Customer Service Agent (Email Process) |
|---|---|
| Category | BPO |
| Location | Gurugram |
| Company | OYO |
| Description | Role & responsibilities Manage and respond to customer queries, complaints, booking issues and service requests through email support channels. Coordinate with internal teams to resolve customer issues efficiently within defined SLAs. Maintain accurate records of communications and case history in CRM systems. Analyze recurring issues and escalate operational gaps to the relevant stakeholders. Ensure adherence to process standards, quality metrics and data privacy guidelines. Deliver exceptional customer experience with a professional and empathetic tone. Contribute to process improvements and best practices to enhance service delivery. Preferred candidate profile Bachelors degree in any discipline. 2+ years of experience in email-based customer support (hospitality/travel background preferred). Strong written communication skills with good command of English. Ability to multitask, prioritize and manage time effectively. Problem-solving mindset and detail-oriented approach. Comfortable working in a 6-day work environment from office (Gurugram location). Willingness to work in shifts supporting the European customer base. |
| Salary | 4.25-5.5 Lacs P.A. |
| Last Date | 2026-02-21 00:00:00 |
| Apply Link | Click Here |
© EllipseJob is Proudly Owned by