| Job Title | Service Desk Analyst - Fresher |
|---|---|
| Category | IT |
| Location | Noida |
| Company | HCLTech |
| Description | Roles & Responsibilities. • To maintain high efficiency in handling escalated calls from L1 team. • To resolve tickets within agreed SLA of ticket volume and time • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies • To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases • To update worklogs and follow shift for escalation process and process compliance • Handling all the queues efficiently and work towards case closure. |
| Salary | Not mentioned |
| Last Date | 2026-02-27 00:00:00 |
| Apply Link | Click Here |
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