| Job Title | Customer Support Executive - GR-RL (Email Support) / Kotak Bank |
|---|---|
| Category | BPO |
| Location | Thane, Navi Mumbai, Mumbai (All Areas) |
| Company | Kotak Mahindra Bank |
| Description | Job Description:- Ensure grievance complaints are acknowledged and resolved within defined Turnaround Times (TATs). Coordinate with internal teams to gather details and expedite resolution. 100% calling mandatory on each case. Liaise with operations, technology, risk, and product teams for timely closure of complaints. Communicate effectively with customers on progress and closure. Work closely with senior leadership for high severity cases. % complaints resolved within TAT. Reduction in repeat complaints. Customer satisfaction on closed grievances. Quality of responses and regulatory adherence. Strong communication (verbal & written). Customer centric approach and empathy. Good analytical and problem solving skills. Ability to handle pressure and manage escalated cases. Graduate or Postgraduate in any discipline (Management preferred). 18+ months of experience in customer service, grievance management, or operations. Experience in banking/financial services is an added advantage. Salary Details:- Experienced: Up to 4.10 LPA (CTC) Based on interview performance Working Days & Timings : Flexible to work (7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9 hours shift To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Kalyani - 7030023460 |
| Salary | 2.5-4.25 Lacs P.A. |
| Last Date | 2026-02-28 00:00:00 |
| Apply Link | Click Here |
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