Job Title Team Leader (BPO)
Category BPO
Location Bengaluru
Company Alorica
Description Qualifications
• Team leadership and supervisory skills, including performance monitoring, coaching, and mentoring
• Analytical skills to assess team performance data and implement actionable improvement plans
• Proficiency in customer service processes and best practices in BPO environments
• Effective communication, interpersonal, and conflict resolution skills
• Time management and organizational skills to handle team schedules, priorities, and deliverables
• Experience in fostering team engagement and managing high-performing teams
• Strong problem-solving abilities and attention to detail
• Proficiency in using BPO-specific software and reporting tools
• Bachelor's degree or equivalent experience in a relevant field
• Prior experience in a BPO setting, with a proven track record of achieving results
Salary As per organization norms
Last Date 2026-03-27 00:00:00
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