| Job Title | Manager Retail Banking |
|---|---|
| Category | Engineering |
| Location | Pune, Maharashtra |
| Company | Wipro |
| Description | Job description : Job Description :- 10 Years of experience in managing Retail Banking Operations, 8 Years in leadership role Experience of having managed team of with a span of 70-80 FTE, having managed transition Ability to build & motivate teams Understanding of regulatory guidelines/ laws in banking industry Ability to manage Client escalations and Client relationships Lean and Six Sigma certified Knowledge of technological and industry level trends Willing to work from office and US business hoursRoles & Responsibilities :-Roles and Responsibilities Handle 2nd level escalations Managing a group of supervisor in customer driven environment Ensure adherence to KPI and SLAs in service delivery Ensure attritions targets are not breached Actively participate in governance calls with the clients for effective process management Manage operations through end-to-end planning, metrics review and root cause analysis Manage Client relationship as part of operations delivery; Drive change by successful implementation of process improvement recommendations Review overall staff performance and recommend training needs Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations deliveryRetail Banking(Card Operations) |
| Salary | As per organization norms |
| Last Date | 2026-04-17 00:00:00 |
| Apply Link | Click Here |
© EllipseJob is Proudly Owned by