| Job Title | International Telecaller BPO – US Process |
|---|---|
| Category | BPO |
| Location | Navi Mumbai, Mumbai, India |
| Company | Xperteez Technology |
| Description | Job Description Location: Mumbai Employment Type: Full-time Salary: Up to ₹5.5 LPA + Incentives + Benefits worth 1 LAC Job Overview We are hiring Customer Support Executives for an International Voice Process. The role involves handling global customers (US/UK) and delivering high-quality support aligned with defined service standards and KPIs. Key Responsibilities Handle inbound and outbound international customer calls Resolve customer queries efficiently with a focus on first-call resolution Maintain CSAT, AHT, and quality benchmarks Document interactions accurately in CRM systems Follow defined process guidelines and compliance standards Eligibility Criteria (CTQ) Minimum 1 year experience in International Voice Process (mandatory) Experience handling US/UK customers Strong verbal communication and comprehension skills Ability to work in night shifts / rotational shifts Basic understanding of customer service metrics and call handling Preferred Skills Experience in BPO / Call Center environments Exposure to CRM tools and ticketing systems Strong problem-solving and customer handling ability Why Apply Opportunity to work with a global BPO organization Structured growth path and performance-driven environment Competitive compensation with incentives How to Apply Email: [Confidential Information] |
| Salary | Salary: Up to ₹5.5 LPA + Incentives + Benefits worth 1 LAC |
| Last Date | 2026-04-19 00:00:00 |
| Apply Link | Click Here |
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