| Job Title | Customer Success Associate |
|---|---|
| Category | BPO |
| Location | Udaipur, India |
| Company | work force nexus |
| Description | Job Description Customer Success Associate (International Blended Process) Location: Jaipur, Rajasthan (In-Office) Compensation: Up to ₹6 LPA + Performance Incentives + 20–30% hike on current CTC Employment Type: Full-Time | Rotational Shifts Role Summary We are seeking a high-energy Customer Success Associate to join our global support team. In this role, you will act as the primary point of contact for our international clientele, ensuring a seamless Customer Experience (CX). If you have a background in International BPO, Travel Support, or Client Relations and thrive in a fast-paced environment, we want to hear from you. Key Responsibilities Omnichannel Support: Deliver premium assistance via Voice, Chat, and Email (Blended Process) to global customers. Travel & Hospitality Management: Efficiently manage end-to-end bookings, reservations, and ticketing for flights and hotels. Conflict Resolution: Resolve complex customer grievances and technical queries while maintaining high CSAT (Customer Satisfaction) scores. Relationship Management: Build long-term rapport with international clients by providing proactive solutions and personalized service. KPI Adherence: Meet and exceed individual performance metrics including Average Handle Time (AHT) and Quality Scores. Candidate Requirements Experience: Minimum 6 months of experience in an International BPO, Customer Support, or Hospitality role. Communication: Exceptional verbal and written English communication skills (Versant Level C1 preferred). Industry Knowledge: Basic understanding of the Travel & Tourism industry or global hospitality standards. Adaptability: Ability to work 9-hour rotational shifts in a 5.5-day work week. Education: Graduate or Undergraduate in any stream. Skills: customer success associate,international bpo,customer support,customer,travel,travel & tourism,bpo,hospitality,communication |
| Salary | Not Disclosed |
| Last Date | 2026-05-15 00:00:00 |
| Apply Link | Click Here |
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