| Job Title | Email Support Executive |
|---|---|
| Category | BPO |
| Location | Bengaluru |
| Company | Quikr |
| Description | Hiring: Email Support Executive We are looking for a customer-focused Email Support Executive with 23 years of experience in handling customer queries, escalations, and support operations through email channels. Key Responsibilities • Respond to customer queries professionally via email • Handle complaints, escalations, refunds, and service requests • Maintain high customer satisfaction and SLA adherence • Coordinate with internal teams for issue resolution • Manage CRM/ticketing systems and maintain accurate records • Support billing, product, account, and technical-related queries Requirements • 2–3 years of experience in Email/Customer Support • Excellent written and verbal English communication • Experience with Zendesk, Freshdesk, Salesforce, or similar CRM tools • Strong multitasking, problem-solving, and interpersonal skills • Ability to work in a fast-paced environment with attention to detail Preferred • Experience in BPO, SaaS, E-commerce, FinTech, or IT support • Familiarity with escalation handling and SLA management • Flexible for rotational shifts if required Key Skills Email Support | Customer Service | CRM Tools | Ticket Management | Escalation Handling | SLA Management | Client Support Interested candidates can share their updated resumes. |
| Salary | Not Disclosed |
| Last Date | 2026-05-29 00:00:00 |
| Apply Link | Click Here |
© EllipseJob is Proudly Owned by