| Job Title | Chat Support Executive |
|---|---|
| Category | BPO |
| Location | Gurugram |
| Company | OYO |
| Description | We are looking for a professional and customer-focused Chat Support Executive with at least 3 years of experience in handling customer queries through email communication. The candidate should possess excellent written communication skills, problem-solving abilities, and the capability to manage customer concerns efficiently while maintaining high service standards. Key Responsibilities- Handle customer queries, complaints, and requests via Chat in a timely and professional manner. Provide accurate information regarding products, services, policies, and processes. Resolve customer issues by coordinating with internal departments when required. Maintain proper records of customer interactions and follow-up actions. Ensure all responses meet company quality and turnaround time standards. Escalate unresolved issues to the concerned teams or supervisors. Maintain high customer satisfaction through effective communication and resolution management. Prepare reports related to customer queries and resolution status if required. Required Skills & Qualifications- Minimum 3 years of experience in Chat Support / Customer Support / Customer Service. Excellent written and verbal communication skills. Strong interpersonal and problem-solving abilities. Good knowledge of MS Office and email handling tools. Ability to multitask and work in a fast-paced environment. Strong attention to detail and customer-oriented mindset |
| Salary | Not Disclosed |
| Last Date | 2026-05-28 00:00:00 |
| Apply Link | Click Here |
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