| Job Title | Chat Support Executive |
|---|---|
| Category | BPO |
| Location | Kolkata, Hyderabad, Bengaluru |
| Company | Shining Stars Institution & travels |
| Description | Job description Hello Job Seekers Greetings from Shinning Stars Hiring for Customer Support Role & responsibilities - Handle customer queries: Respond to inbound calls, emails, and chats promptly and professionally. - Resolve complaints: Investigate customer issues, troubleshoot problems, and provide effective solutions within SLA. - Product/service guidance: Explain features, benefits, and usage to customers to drive understanding and satisfaction. - Order & account management: Process orders, returns, refunds, cancellations, and update customer account details accurately. - CRM documentation: Log all interactions, issues, and resolutions in CRM tools like Zendesk, Freshdesk, or Salesforce. - Follow-ups: Make outbound calls or emails to ensure issue resolution and collect customer feedback. - Process improvement: Share customer feedback trends and suggest improvements to reduce repeat issues. Skills Required: - Communication skills: Clear, empathetic verbal and written communication in English/Hindi - Active listening: Ability to understand customer issues fully before responding - Problem-solving: Quickly analyze situations and provide logical, effective solutions - Patience & empathy: Stay calm with frustrated customers and show genuine concern - Multitasking: Handle multiple chats/calls while updating CRM without errors - Product knowledge: Fast learner who can understand and explain offerings clearly. - Time management: Meet SLA, response time, and AHT targets consistently - Conflict resolution: De-escalate angry customers and turn negative experiences around - Adaptability: Handle policy changes, new tools, and different customer types easily Hiring For Kolkata- International Process UG/Grad are eligible Freshers/ Experience can apply Working days-5 Rotational shifts for boys Day shifts for girls One way cabs in odd hours Good english required Incentives will be based on performance Salary-3.6 Lpa Interview Mode-Walk-In Interview rounds-3 Hiring For Hyderabad - International process UG/Grad are eligible Freshers/ Experience can apply Working days-5 Rotational shifts for boys Day shifts for girls One way cabs in odd hours Good english required Incentives will be based on performance Salary-3.6 Lpa Interview Mode-Walk-In Interview rounds-3 Hiring for Bangalore - Blended Process {Voice & Email Process} UG + 6months exp in Bpo Required can apply for Email Process Graduate fresher can apply for voice process Graduate + 6months exp in Bpo can apply for Email Process Working days-6 Rotational shifts for boys Day shifts for girls Fluent in Hindi + English Required Incentives will be based on performance Salary-3.6 Lpa Interview Mode-Walk-In Interview rounds-3 Interested candidates can share your CV on this Number HR Saksham Malhotra: 9958382461 |
| Salary | 1.5-3.75 Lacs P.A. |
| Last Date | 2026-07-03 00:00:00 |
| Apply Link | Click Here |
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